Employee & Staff Handbook - Induction Program & Plan/Template

**Free for a limited time when you purchase the Customer Service Training Package - Seven Ways to Transform your Sales Team**

Employee & Staff Handbook - Induction Program & Plan/TemplateWhen new staff members join your team, there are four things you need to do to set them up for success:

  1. Communicate key company information, including policies and procedures
  2. Set selling and service expectations
  3. Plan and structure learning, and
  4. Provide coaching and feedback

Our retail training employee handbook provides the tools to help you achieve all this for only $27.00

More than just a template, this handbook contains lots of examples and information for you to work from. Read on to find out how this valuable training tool can help you train your new employees and ensure their success and your return on investment.  

Communicate Key Company Information

Provided to new team members on their first day, this employee handbook contains all the information new team members need to know about your business and their role in it. The handbook is already pre-populated, however it comes in a format you can easily customize so you don't have to start from scratch.

We've included key company policies and standards like: personal presentation, confidentiality, staff purchasing,  health and safety, store security, cash handling and common work rules.

Set Selling and Service Expectations

We've also identified those service and selling behaviors that make the biggest difference and incorporated them into this handbook. It's important to set these expectations from day one so team members know what's important.

Plan and Structure Learning

But it's more than just an employee handbook, it's also a training plan that breaks down every task, skill and behavior a new team member needs to learn day by day. From product knowledge and merchandising through to customer service and selling skills, your new team members will know exactly what they need to focus on each day of their induction period. 

Provide Coaching and Feedback

Also included is a team member coaching plan that you can use to assess performance and set goals. The coaching plan is easy to follow and use and can be printed off for use with existing employees too. Coaching and feedback is important if you want team members to consistently perform to a high standard. This form is designed for you to provide feedback on the most critical customer service and selling behaviours. It shouldn't take any longer than 10 minutes to work through with each team member and is sure to keep them focused on service and sales.

Great to look at, easy to follow

The package is full of illustrations - so it's visual, easy to understand and work through as well as engaging for your new employee. You'll need to set aside approximately 1-2 hours to customize the template to your store, but once you do you'll have a first rate employee induction handbook/training plan you can use time and time again.

Remember, unlike other employee handbooks, ours is already pre-populated so you don't have to start from scratch.

All our packages are developed in Microsoft Word, so it's easy for you to customize them to your business.

All of this for only US$27.00 - our special introductory offer.


 

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