Customer Service Training - Seven ways to transform your team for only 77!

Retail Customer Service and Selling Facilitators Guide

1. Create a Service Culture

2. Increase Customer Satisfaction

3. Achieve Greater Sales

**Free Employee Handbook & Induction Plan with every purchase for a limited time only**

The Complete Service and Selling Workout Is Here!

Customer Service and Sales Training Program

Designed especially for Sales Managers and Trainers wanting a complete service and selling training solution - the program provides seven solutions for standout service and selling.

We’ve taken the best techniques and created the perfect customer service and selling package for managers wanting to rapidly up-skill and transform their sales team. 

Perfect for both new and existing team members

The package provides the perfect selling foundation for brand-new sales team members, while building the skills and knowledge of experienced team members.

What’s inside?

Once you download your copy, you gain access to all of these tools to help you transform your sales team so you can achieve unprecedented level of sales and service. Here’s a snapshot of some of what you’ll receive:

  • Service and Sales Assessment - to help you compare your current service delivery against benchmark standards of excellence  
  • Tools to help you Define your Service Vision and Service Standards
  • Sales Ideas Action plans - to help you pinpoint strategies to increase sales for your team Techniques to help your team stay motivated and focused on meeting sales targets
  • Strategies for increasing add-on sales 
  • Techniques for overcoming customer hesitation using indirect closing techniques
  • Information, tools and techniques on how to:
    • Acknowledge and greet customers
    • Build rapport and engage with customers
    • Adapt to different customer shopping personalities
    • Rapidly acquire product knowledge and prepare simple, effective sales pitches
    • Ask the right questions to discover customer needs and wants
    • Run effective product demonstrations
    • Quickly and easily add-on and upsell
    • Help customers overcome customer hesitation through simple closing techniques

Customer Service and Selling Team Members WorkbookYou’ll receive both a Facilitators Guide and Team Member Workbook.

Facilitators Guide - 100 pages

This includes all the content and activities you will need to facilitate the complete service and selling workout. It’s a detailed package, so you can pick and choose the most relevant topics to your business.

Customer Service and Selling Workbook (for team members) - 40 pages

Each team member who attends your training receives their own workbook capturing all key skills and techniques. You can easily customize the workbook to your store, incorporating your own service standards and selecting the training topics you want to cover. The workbook is fully illustrated, great to look at and easy to follow.

The packages are developed in Microsoft Word, so it’s easy for you to customize them to your business.

All of this for only US$77.00 - our special introductory offer.

Free Sales Assessment Tool
I absolutely love delivering these courses – participant feedback is awesome!