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Habits of the Worlds Smartest People - How Smart is your Team?
How Smart Are Your Sales People? I came across this great infographic today on "Habits of the World's Smartest People" by Kathleen Davis, of Entrepreneur. Check out the full image here http://w......
Creating a Winning Work Environment - The Optimism Coaching Model
How do you Create Positive Workplace Experiences? Creating more positive experiences to promote well-being in your work place, doesn't need to be hard. Here are some simple examples: Have more......
Coaching for Improved Performance - the Optimism Model
“You’re only as good as your last sale” is a belief that dominates many salespeople and is the undertone of many sales cultures. Fear-based Motivation Too many sales companies ......
The Problem with Sales Coaching
The problem with sales coaching in a lot of organisations is that it's more 'sales telling' than sales coaching.   I've noticed that a lot of sales coaching sessions start with the manager telling ......
Retail Sales Training - Lessons from Harley Davidson
The Power of Community Selling I would like to introduce you the concept of community selling.  We’ve all heard of transactional selling, consultative selling and relationship selling, but th......
Retail Sales Training - Customer Engagement Techniques
Should we provide prices to customers who enquire about our products or services over the phone? I get a lot of questions about this. Recently Marco, a high-end bed retailer, rang to ask me this v......
Two Biggest Sales Training Myths of All Times
For decades the so-called sales gurus have been preaching their 'formula' for success, which they base on the ‘steps to selling’.  We’ve been taught that selling is a process tha......
Retail Training - A Blueprint for Success
Retail training needs to be short and sharp, focused on providing staff with the precise skills they need to reach sales targets asap! There are generally six or seven things top performers consist......
Customer Service Training and The Missing Ingredient
According to a global study by American Express, in the past year, over half (55%) of consumers intended to make a purchase but decided not to because of poor customer service. Managers need to ta......
Retail Management Training - Why do so many first line managers fail?
Transitioning from Salesperson to Manager Louisa was one of her stores top performing team members.  The Store Manager saw potential in her to become a Department Manager.  He felt she would be a g......

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