Authentic Leadership

Retail Management Training - Free Training Guide

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How to Hold Courageous Conversations

This free training guide provides managers with lots of tips and techniques for holding courageous conversations with their staff around lateness, poor attitude, lack of motivation, lack of customer care and so on.

Effective Coaches get Curious

To be an effective leader you need to really understand the people you are leading - their behaviour and the situation, which starts with getting curious.

Every manager has to deal with difficult behaviour, and pretty much all find it stressful. Some find it so stressful they avoid it all together which is called management by abdication. Then there are those managers who get so caught up in their emotions, they lose the ability to think. They step into the Red Zone, and refuse to take off their black hats long enough to proactively act as opposed to react.

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